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How we ship to your order

Shipping by registered mail.

The order will be packaged and sent by us, the delivery time is normally 1-2 days, but it depends on the destination.

If you are not at home when your order is checked, the mailer will leave a note with information relating to it. your encomenda (ex: where can you lift your encomenda).

Estimated delivery times

Destination

Delivery Method

Est. Delivery Time

Portugal

Registered Mail

1-2 working days
Rest of Europe Registered Air Mail 2-7 working days
Rest of the world Registered Air Mail 7-20 working days


Telephone number for customer support CTT (Portugal)
If you would like more information about the shipment of your order, you can link to the customer service telephone number of CTT (+351) 21 047 16 16. It is necessary to know the registration number of your order. Available on your next day from 8:30 a.m. to 7:30 p.m.

Shipping with transport company. The delivery time depends on the service selected and the destination. You will receive more information in the Checkout shipping section.

In general.
The total time (or time between ordering and receiving the products) is dependent on the availability of the item(s) of your order. The total delivery time cannot be guaranteed, since we have no influence on delivery delays on the part of the manufacturer and/or two transport partners.

For Portugal and Spain, we also use courier companies: Nacex and CTT Expresso. Delivery time is typically one day to both Portugal and Spain.

Nacex online tracking: Example of a Nacex tracking number: xxxx/yyyyyyy xxxx = Agency, yyyyyy = Request number

CTT Expresso: Example of a CTT Expresso tracking number: ES65478548PT
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